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This Disclosure is provided to members/consumers according to
the provisions of the Federal Electronic Funds Transfer Act and
the Illinois Electronic Fund Transfer Transmission Facilities Act.
As used in this Disclosure, the words, “we,” “us,” “PCU” or
the
“Credit Union” refers to the PREMIER CREDIT UNION; the words
“you” and “your” refer to the member/consumer (and joint
account holder, if any); the words “Visa Debit Card” refers to
the PCU combination ATM/Debit access card. The word
“terminals” refers to automated teller machine and point of sale
terminals. This Disclosure applies to Automated Teller Machine
(ATM) services and checking account Debit transactions provided
by PCU. Please read this Disclosure Statement in its entirety
because these disclosures may affect you.
1. IF YOU BELIEVE YOUR CARD HAS BEEN LOST OR
STOLEN or that someone has transferred or may transfer
money from your account without your permission, call
your credit union immediately or if after business hours, call
1-800-325-3678 or 1-800-453-4270.
2. SUMMARY OF OUR LIABILITY FOR UNAUTHORIZED
ELECTRONIC FUNDS TRANSFERS:
Tell us at ONCE if you believe your VISA DEBIT CARD has
been lost/stolen. Telephoning is the best way of keeping your
possible losses down. You could lose all the money in your
account (plus your maximum overdraft line of credit, if any).
If your VISA debit card is lost or stolen, your liability for
unauthorized VISA transactions with the card, other than
transactions at ATM is zero ($0). The provisions of this
paragraph do not apply to unauthorized use of your VISA debit
card at an ATM. They also do not apply if you were grossly
negligent in the handling of your account or card.
If we determine that the unauthorized use situation
involving your VISA debit card is not covered under the previous
paragraph or if the unauthorized use involves your ATM card,
your liability is determined under this paragraph. If you believe
your card has been lost or stolen and you tell us within 2
business days after you learn of the loss or theft, you can lose
no more than $50 if someone used your card without
permission. If you do NOT tell us within 2 business days after
you learn of the loss or theft of your card, and we can prove we
could have stopped someone from using your card without your
permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not
make, tell us at once. If you do not tell us within 60 days after
the statement was mailed to you, you may not get back any
money you lost after the 60 days if we can prove that we could
have stopped someone from taking the money if you had told
us on time.
If a good reason (such as a long trip or hospital stay) kept
you from telling us, we will extend the time periods.
3. OUR BUSINESS DAYS ARE Monday through Friday.
Holidays are not included.
4. OUR ELECTRONIC FUND TRANSFER SERVICES:
Types of available transactions and limits on transactions:
(a) To be eligible,
a Share Draft (checking) account is necessary
(b) You may use your VISA debit card to:
(1) Withdraw cash from your savings or checking account.
(2) Make deposits to your savings or checking account
(3) Transfer between savings and checking
(4) Pay for purchases at places that have agreed to accept
the card
(5) Check balances from your savings or checking account
5. LIMITATIONS ON ELECTRONIC FUNDS TRANSFERS:
(a) Transactions
at terminals. You may withdraw up to $500 from ATM’s and buy up to $500
worth of goods or services at point of sale terminals each day, provided that
the money is available in your checking and/or savings accounts.
(b) Transactions at financial institutions and merchants. You may use your card
for up to the amount of money available in your share draft account and savings
from the previous business day, each in non-terminal transactions (purchases
and cash advances) at financial institutions and merchants accepting VISA cards,
unless you have been specifically advised that a different limit is applicable
to your transaction account.
(c) SUMMARY OF YOUR RIGHT TO RECEIVE DOCUMENTATION
OF TRANSFERS:
(a) Periodic Statement: You will receive a monthly account
statement showing any electronic fund transfers during
that month.
(b) You will get a receipt each time you use your card for an
ATM transaction, POS or a Debit transaction from the
machine or merchant.
6. SUMMARY OF OUR LIABILITY TO YOU FOR FAILURE TO
MAKE OR STOP CERTAIN TRANSFERS:
If we do not complete a transfer to or from your account on time
or in the correct amount according to our agreement with you, we
will be liable for your losses or damages. However, there are some
exceptions. We will NOT be liable, for instance:
(a) If, through no fault of ours,
you do not have enough money in your account to make the transfers;
(b) If the transfer would go over the credit limit on your overdraft line;
(c) If circumstance beyond our control (such as fire or flood) prevent the transfer,
despite reasonable precautions that we have taken;
(d) If the automated teller machine where you are making the transfer does not
have enough cash;
(e) If the terminal was not working properly and you knew about the breakdown
when you started the transfer;
(f) There may be other exceptions stated in our agreement with you.
7. DISCLOSURE OF INFORMATION TO THIRD PARTIES
CONCERNING YOUR ACCOUNT.
We will disclose information to third parties about your account or
the transfer you make:
(a) Where it is necessary for resolving errors relating
to your account;
(b) In order to verify the existence and condition of your account for a third
party, such as a credit bureau or a merchant; or
(c) In order to comply with laws and regulations with subpoenas or orders of
courts, or government agencies; or
(d) If you give us your written permission.
8. OTHER TERMS AND CONDITIONS: Your account(s) may also
be governed by other terms and conditions previously set by us.
If any of those terms and conditions conflict with the terms and
conditions of this disclosure statement, this disclosure statement
will prevail.
9. IN CASE OF ERRORS ON YOUR STATEMENT OR QUESTIONS CONCERNING YOUR ACCOUNT:
Telephone us at (847) 843-6500 or write to:
PREMIER CREDIT UNION
22 WEST SCHAUMBURG ROAD
SCHAUMBURG IL 60194-3502
If you think your statement or receipt is wrong or if
you need
more information about a transfer listed on the statement or
receipt, you must inform us no later than 60 days after we send
the FIRST statement on which the problem or error appeared.
When you call or write to us in that regard, you should:
(a) Tell us your name,
account number, address, and telephone number;
(b) Describe the error or the transfer that you are unsure about, and explain
as clearly as you can why you believe it is an
error or why you need more information; and
(c) Tell us the dollar amount of the suspected error and the date of the transaction
as shown on your statement.
If you tell us orally, we may require that you send
us your
complaint or questions in writing within 10 business days. We
will determine whether an error occurred within 10 business days
after we hear from you and will correct any error promptly. If we
need more time, however, we may take up to 45 days to
investigate your complaint or questions. If we decide to do this,
we will re-credit your account within 5 business days for the
amount you think is in error, so that you will have the use of the
money during the time it takes us to complete our investigation.
If we ask you to put your complaint or questions in writing and
we do not receive it within 10 business days, we may not recredit
your account.
Exceptions to Time Periods for Re-crediting and
Investigation:
(a) If you notify us of an unauthorized VISA debit card transaction, other
than unauthorized use of the card at an ATM, we will provide you with provisional
credit for the amount of the unauthorized use within 5 business days of receiving
your notice. We may require written confirmation of the unauthorized use before
providing credit to the extent allowed under applicable law, if the circumstances
or your account history warrants the delay.
(b) If the notice of error involves a transfer to or from an account within 30
days after the first deposit was made, we will re-credit your account within
20 business days for the amount you think is in error and may take up to 90 days
to investigate your complaint question. We may require written confirmation of
the complaint or question before re crediting your account. We may also take
up to 90 days to investigate your complaint or question if the transfer was initiated
at the point of sale terminal or was initiated outside the United States. We
will tell you the results within 3 business days after we finish our investigation.
If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
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